Configuring Rational ClearQuest Web servers for MAPI

Configure the Rational® ClearQuest® Web server hosts to use the MAPI mail transport

About this task

Important: Starting in Rational ClearQuest 8.0.0.3, the Rational ClearQuest Email 1.x package and MAPI support are deprecated. For enhanced email support, use the Rational ClearQuest EmailPlus 2.1 package. For more information, see EmailPlus package.

If your deployment has multiple Rational ClearQuest Web server hosts, you must perform the next steps on each host.

Procedure

Verify that the computer where you plan to install the Rational ClearQuest Web server software is in the same domain as your Microsoft Exchange Server.
Enable access on the Rational ClearQuest Web server host to the domain-user-email account that Rational ClearQuest uses to send email notifications.
1. Log on as a service.
2. Enable full access to the following registry keys:
  - HKEY_CURRENT_USER\Software\Rational Software\ClearQuest
  - HKEY_USERS\.Default\Software\Rational Software\ClearQuest
Install Microsoft Collaboration Data Objects on the Rational ClearQuest Web server host. You can install this software when you install Microsoft Outlook or Microsoft Office. You must explicitly select Microsoft Collaboration Data Objects during the installation.
Important: Microsoft has released many versions of Collaboration Data Objects. You must install a version of Collaboration Data Objects that does not contain the CDO E-Mail Security Update.