Displaying the state model for a record type

You can review the state model, including the defined states and actions, for a record type in the State Transition Matrix.

About this task

To display the State Transition Matrix for the Defect record type:

Start the Designer.
In the Workspace, expand the Record Types folder, expand a Record Type folder (for example, the Defect folder), expand the States and Actions folder, and double-click State Transition Matrix.
In the State Transition Matrix, source states are listed in columns (From), and destination states are listed in rows (To). The action necessary to move from a particular source state to a destination state is listed at the intersecting cell, by the Action name. If no action is listed in the cell, a transition between those two states is not allowed.

You can have only one action that makes the transition between each source state and each destination state.